What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why my account is frozen and I cannot reset the password?

    Asked by Carol Healey  on July 27, 2017 at 08:17 AM

    Can I have a phone # to call????

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    JotForm Support

    Answered by Nik_C on July 27, 2017 at 11:52 AM

    I checked your account and I didn't see any problems with it. If you still encounter this issue please try Clearing Browser's cache and see if the issue persists.

    If you still face the same problem please let us know.

    Thank you!