What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Phone numbers Mask

    Asked by StitchinHeaven on July 27, 2017 at 10:06 AM

    Hello.  We have had several JotForms coming in lately with phone numbers like this:

    Phone Number (512555555) 420-2227

    Not all are like this, but I felt like we should ask.  Is there a setting or something that we need to change?  Thanks for your help.

    Page URL:
    https://stitchinheaven.com/updatebillinginfo

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    JotForm Support

    Answered by Chriistian on July 27, 2017 at 12:22 PM

    As per checking, your Phone Number field input mask is turn off so it is possible for form users to input long value for Area Code. If you want to limit or format the inputted value on your Phone Number field, please enable the Input Mask option of the field. You can find the option at the Phone Properties > Options > Input Mask.

    Enabling the Input Mask option of your Phone Number field will force the user to input correct format on the field. Do let us know if you have any other concerns.