Ordered Premium but account has not been upgraded

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    ckjcontest
    Asked on August 16, 2012 at 02:56 AM

    Hi,

    we purchased a premium account for our campaign form, but our account has still not been updated to premium status. This is urgent because the campaign has already been launched and the form is in use. Attached is a screenshot of the order where you can see the order ID.

    BR,

    Jyri Kallela

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    ItalyTech
    Answered on August 16, 2012 at 03:01 AM

    Hi and thanks for contacting us.

     

    May I know your email address used during payment and payment date please ?

     

    Thanks.
    Alessandro

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    ItalyTech
    Answered on August 16, 2012 at 03:05 AM

    I inform you that after checking my collegue "idarktech" has upgraded your account to Premium.

     

    I've sent to you an email from our Partner FastSpring for memo.

     

    Thanks to use JotForm.

    Alessandro

  • Profile Image
    ckjcontest
    Answered on August 16, 2012 at 03:13 AM

    Hi,

    yes the account status seems to have been upgraded now. Thank you for your quick support.

    BR,

    Jyri

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    ItalyTech
    Answered on August 16, 2012 at 03:19 AM

    It is great to know the problem was solved! We are always happy to assist. Cheers!

    Alessandro