What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Ordered Premium but account has not been upgraded

    Asked by ckjcontest on August 16, 2012 at 02:56 AM

    Hi,

    we purchased a premium account for our campaign form, but our account has still not been updated to premium status. This is urgent because the campaign has already been launched and the form is in use. Attached is a screenshot of the order where you can see the order ID.

    BR,

    Jyri Kallela

    Screenshot
  • Profile Image

    Answered by ItalyTech on August 16, 2012 at 03:01 AM

    Hi and thanks for contacting us.

     

    May I know your email address used during payment and payment date please ?

     

    Thanks.
    Alessandro

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    Answered by ItalyTech on August 16, 2012 at 03:05 AM

    I inform you that after checking my collegue "idarktech" has upgraded your account to Premium.

     

    I've sent to you an email from our Partner FastSpring for memo.

     

    Thanks to use JotForm.

    Alessandro

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    Answered by ckjcontest on August 16, 2012 at 03:13 AM

    Hi,

    yes the account status seems to have been upgraded now. Thank you for your quick support.

    BR,

    Jyri

  • Profile Image

    Answered by ItalyTech on August 16, 2012 at 03:19 AM

    It is great to know the problem was solved! We are always happy to assist. Cheers!

    Alessandro