What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can I be reimbursed if I'm approved for non-profit price after paying?

    Asked by stagesoffreedom on July 27, 2017 at 04:52 PM

    I work with a non-profit organization and we need to upgraded services. We want to subscribe to the bronze package and have applied for the non-profit discount. We expect to be approved, but need our forms activated as soon as possible as we are now taking a higher volume of submissions.


    If we purchase the bronze package at the regular rate of $19, can we be reimbursed half when we are approved for our discount? 


    Please let me know as soon as possible. Thank you.

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    JotForm Support

    Answered by david on July 27, 2017 at 06:10 PM

    If you purchase a subscription now, you will be credited for the value of your remaining time towards the non-profit subscription when you create that.