What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why when someone fills out a jotForm with credit card information on it, why does Jotfrom not provide the middle numbers of the Credit Card?

    Asked by Nick Farrugia   on July 27, 2017 at 08:11 PM

    When one of our members fills our a Jotform I need to see those credit card numbers to deduct our memnbership fee. Without this service i do not need jotfrom at all. When someone provides me with there cc details on jotfrom how can i now access this information?

    Page URL:
    https://www.jotform.com/submissions/62061792305856

  • Profile Image
    JotForm Support

    Answered by Mike_G on July 27, 2017 at 11:45 PM

    We would like to apologize for any inconvenience. Please be informed that we do not encourage our users to collect credit card information through regular form fields. We, however, advise them to use any of our payment integrations.

    Mastering-Payment-Form-Integrations-with-JotForm

    How-to-Enable-Payment-Authorization

    Collecting sensitive information such as credit card details is against our terms. — Terms-of-Use