What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How can I get jotform to stop sending people wanting to pay by check to PayPal?

    Asked by Sally Prince on July 28, 2017 at 11:25 AM

    I am the chairperson for PSNM (the Pastel Society of New Mexico).  For some reason when an artist entering our Small Works Show wants to enter their submissions and pay by check it sends them directly to PayPal.  We need this corrected ASAP as the deadline for the show is fast approaching.

    Thank you!

    Sally Prince

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    JotForm Support

    Answered by Chriistian on July 28, 2017 at 01:49 PM

    I checked your form and your PayPal field is hidden by default even though you already have the condition to hide it when Credit Card Using PayPal is not selected.


    Can you please try to show that field by default instead as shown below? I tried that on my cloned form and I was not redirected to PayPal when I choose Check from the Payment Options.