What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How do I correct 2 Leads coming from JotForm to Insightly integration?

    Asked by T1Academy on July 29, 2017 at 12:13 AM

    When a user completes and submits the form it is forwarded to Insightly as a Lead, but I two Lead entries in Insightly for the same form. 

    Page URL:
    T1Academy.org

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    JotForm Support

    Answered by Nik_C on July 29, 2017 at 04:38 AM

    I tested our Insightly integration and I wasn't able to replicate this issue, only one lead showed when I submitted the form:

    You could try configuring duplicate detection in your Insightly account: https://support.insight.ly/hc/en-us/articles/204248460-Duplicate-checks-when-importing

    If the issue persists please let us know.

    Thank you!