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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Facebook: Quick Share displays the wrong form title

    Asked by studioformusic on July 29, 2017 at 10:37 AM

    I cloned a form that had similar elements and changed it with the new information, including the title, settings, etc. When I went to publish it using Quick Share for Facebook, the form in the post shows that the form is a clone of my form. I've uploaded a screenshot of the edited new form as it is displaying in the Facebook post. 

    I sent a bug report yesterday but I never got a response back or even an acknowledgment that JotForm received it. Because of my timeline, I'm going to need to recreate the new form from the ground up. 

    Screenshot
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    JotForm Support

    Answered by Mike on July 29, 2017 at 03:37 PM

    Please make sure to use the Contact Us form to get in touch with our support. We do always reply.

    The issue was related to the cache on the Facebook side. I have refreshed it using the next tool.

    https://developers.facebook.com/tools/debug/sharing/

    If you need any further assistance, please let us know.

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    Answered by studioformusic on July 29, 2017 at 03:43 PM

    Thanks for the help, Mike. I initially used the Feedback option but used Contact Us today. I ended up creating a page on my website using the Weebly integration and then sharing it to FB, which worked well. I appreciate your getting back with me!

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    JotForm Support

    Answered by Kiran on July 30, 2017 at 12:03 AM

    Great! Glad to see that you have got it fixed. Please do not hesitate to get back to us if you need any further assistance. We will be happy to help.

    Thank you for using JotForm!