What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is my form stuck on submit?

    Asked by yulpark on July 30, 2017 at 01:43 PM

    After hitting the submit button a message appeas saying "please while we are processing..." but it is just stuck there and nothing happens. We also don't receive a submission on the back end. 


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    JotForm Support

    Answered by Nik_C on July 30, 2017 at 02:09 PM

    I tested your form and I wasn't able to replicate this issue, I was properly redirected to PayPal:

    Is your form embedded in a website?

    Since it could happen that the issue is related to the embed method.

    If it is, please share the URL so we can check further.

    Thank you!