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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Not Reflecting On My Account

    Asked by solutionideaconsort on August 16, 2012 at 04:48 PM

    Dear Sir/Madam,

    I recently opted to open-up an account with your guys after being referred.

    I made a payment of $9.95 on 13/08/12, however I was billed but a failure message was issued.

    I received an e-mail from my card company with the following

    "A transaction was made on ur card ending 2524 for USD9.95 at FS *JOTFORM on 13/08/12.Pls advise if not urs.Available Balance=USDXX.XX"

    Please update my account with the payment.

    My username is solutionideaconsort.

    Have a great day.

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    Answered by gori-mathew on August 16, 2012 at 05:20 PM


    We apologize for inconvenience caused. Kindly can your email us the invoice sent to you from our payment gateway(s)  for the transaction. Also you can confirm with your credit card center if indeed this payment was made.

    Please send us an email to jotformsupport@gmail.com and we will try to assist you and have your account upgraded if payment is confirmed to have been made.