why cant the email sent to my domain email

  • Profile Image
    jonathan0912
    Asked on August 17, 2012 at 01:13 AM

    why cant the email sent to my domain email

    i tried filling up my form and submit when i check my email (reservations@dorientalinnchinatown.com) there is no the message but when i check my gmail (dorientalchinatown@gmail.com) its there?

    please help me

     

    TQ

  • Profile Image
    sader
    Answered on August 17, 2012 at 01:43 AM

    TQ,

    There are several reasons why might not be receiving the form submitions.

    First, please confirm if you have configured your form to be submited to multiple addresses or
    you have commited this test by changing the recipient address from your domain to your gmail.
    If that's the case (the second), then I would suggest you to verify if you have properly typed the addresses
    and separated them by using a comma.

    If this doesn't solve the problem, I suggest you to check you spam folder or contact your email service/hosting provider. Some times email filtering policies are way to strict and can't discriminate emails as wisely as gmail does.

    You might probably need to add jotfom Ip Addresses to your email/hosting provider's whitelist.

    Sincerely

    Sader

  • Profile Image
    liyam
    Answered on August 17, 2012 at 03:07 AM

    Hello TQ,

    In addition to Sader's response, I made a test submission using my form sending a notification to your email address reservations[at]dorientalinnchinatown.com.  Can you please check your inbox?

    Thanks.

  • Profile Image
    jonathan0912
    Answered on August 17, 2012 at 07:49 AM
    Sorry i didn't receive and test form :(
  • Profile Image
    liyam
    Answered on August 17, 2012 at 08:33 AM

    Thank you for your response, TQ.

    Let me forward this matter to the development team. They will be the ones to take a look at this.

    Thank you for your patience and we apologize for your inconvenience.