Terms & Conditions widget: Not showing in iPad

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    rbell1
    Asked on August 01, 2017 at 06:27 AM

    One last thing.  For some reason the terms and conditions widget does not show when I view the form on our work ipads.  The widget does shoe on a newer ipad.

    I am just updating the IOS on the 'old' ipad to see if that fixes it.

    Otherwise can you think of another reason why it would not be showing on the form?

  • Profile Image
    Charlie
    Answered on August 01, 2017 at 06:46 AM

    Hi,

    I cloned your form and tested this on the following devices, so far I'm able to view the Terms & Conditions widget properly. 

    iPhone 6S iOS 9 - Safari browser

     

    iPad Air 2 iOS 8 - Safari browser

     

    iPad iOS 7 - Safari browser

     

    If you are still having problems, could you please send us a screenshot of it? Also, have you tried using a different browser? The Safari browser might also need to update. 

    If I may also add, you can try our Short Scrollable Terms widget if you want to display the content of your terms with a scroll bar. 

    We'll wait for your response. 

  • Profile Image
    rbell1
    Answered on August 01, 2017 at 07:17 AM

    Hi Screenshot below on ipad with IOS 9.3.5.  The ipad will not let me update the IOS any further.

    I am happy to try a different browser on the ipad.  what would you recommend?

    Or how do I update the safari browser?

    Thanks!

     

  • Profile Image
    BDAVID
    Answered on August 01, 2017 at 10:25 AM

    Here is how to update Safari browser on iPads: http://iresq.com/apple-repair-news/apple-ipad-tips-and-tricks-how-to-update-safari-2/ 

    On regards of trying a different browser, you can try with Chrome and Firefox.

  • Profile Image
    rbell1
    Answered on August 01, 2017 at 07:44 PM

    Hi again.  It is strange as when I type a question on the terms and conditions widget, the question displays in the form.  However the checkbox and "I agree..." does not display.  Am I able to change the CSS code to make that display?

    Thanks!

  • Profile Image
    Nik_C
    Answered on August 02, 2017 at 01:32 AM

    If the widget still doesn't work for you on that iPad, you could try with a regular check box:

    And add the link with a tag like in the image above. Here is how it works:

    Feel free to check my test form: https://form.jotformpro.com/72131316685959

    Let us know if that worked for you.

    Thank you!

  • Profile Image
     
    Answered on August 02, 2017 at 01:47 AM

    Thankyou, that is a good solution.