New Submissions getting flagged as Spam

  • SELEWIS9
    Asked on August 1, 2017 at 4:51 PM

    I added include:spf1.jotform.com include:spf2.jotform.com to my DNS records (along with standard Outlook.com info), but all new submission emails getting flagged as Spam

     

    Ended up adding a Subject line bypass rule in my Spam filter to create a workaround, but would like to be able to delete this at some point.

     

    Client is Blue Grass Land & Title (I am just a tech support monkey :) )

  • David JotForm Support
    Replied on August 1, 2017 at 6:48 PM

    If you are trying to whitelist our sending IP, here is a list:

    https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses

    It also includes a list of our sending domains.

    If whitelisting our IP's still does not work, you can try sending the emails from your or their address via SMTP:

    https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    That generally allows for bypassing filters.