Missing forms in our account

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    Asked on August 01, 2017 at 07:13 PM

    Hey there,


    I seem to be missing some forms from the main list in my account. In the past, everything from old forms that are disabled to old forms we haven't touched in quite some time would populate when I scroll down. How can I access these forms? They were not deleted by anyone on my team that I'm aware of. Here is an example of an active form that I do not see on the list: https://form.jotform.com/62244809196967

  • Profile Image
    Answered on August 02, 2017 at 12:43 AM

    I have checked the web page and the forms linked in the page. I see that the forms are associated with your account itself and accessible without any issue. Since there are more than 200 forms, they may be listed in the bottom of the list. You may search for the form ID in the My Forms page so that you can find the forms in your account. Also, please check if the forms are in any of the folders in your account.

    Hope this information helps! Please get back to us if you need any further assistance. We will be happy to help.