Question about receiving payment

  • Profile Image
    accessitall
    Asked on August 01, 2017 at 08:09 PM

    Dear Sirs,

    I received payment from a client PJ Petoscia.  I accidentally deleted the submission today and reinstated it. Will it have an effect on this being transferred to Stripe? When might I expect the transfer?

    Thank you,

    Donna

  • Profile Image
    liyam
    Answered on August 02, 2017 at 02:35 AM

    Hello Donna,

    Deleting form submissions does not have any effect on Stripe. Although you will only lose the record of the submission as reference here in JotForm. If you have an email notification setup, you can make use of the information you have received there instead. 

    For receiving payments, you should receive it as soon as the person made payment through your form. You should see the payment information on your Stripe account. 

    Thanks.