My Account has been blocked

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    Felipe Rodrigues 
    Asked on August 02, 2017 at 08:29 AM

    Dear Jot Forms, 


    It seems to have a problem with my account for weeks now and I can't acess it or use the forms I have created.


    This account was created by our company to let our new clients set up their accounts. We a small Corporate Travel Agency in Brazil.


    We would like to know what heappned to us so that our account has been blocked.


    Please help

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    Answered on August 02, 2017 at 11:43 AM

    We do not allow for the collection of credit card details through forms.  Your AUTORIZAÇÃO DE DÉBITO/DEBIT AUTHORIZATION form requested credited card details.  As per our terms of use:

    Collecting Sensitive Information. You may not use the JotForm to collect certain types of sensitive information, including but not limited to credit card information and any type of login credentials. You may collect some sensitive information such as social security numbers or driver’s license numbers, but you are required to use best security practices of JotForm including SSL and Encrypted Forms features. You are solely responsible for compliance with any data protection and privacy laws and rules applicable to the sensitive information.

    We have recently needed to become much strict on this due to becoming PCI compliant.  This required removing any currently stored credit card data from our system. 

    If you require payment authorization, that can be done through one of our many payment processors:

    I removed the fields from that form and activated your account.  Your forms should be usable once again.