What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Asked by StudioBe on August 17, 2012 at 11:40 AM

    All of a sudden none of my forms are sending notifications!! I rely on these forms to run my business and I have no idea what just happened. This started with a few of them not sending using specific conditions but now none of them will send! Help!

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    JotForm Support

    Answered by liyam on August 17, 2012 at 11:48 AM


    I checked your email addresses info[at]studiobesalon.com and ian@ and notifications sent to these two email addresses were successful.  Can you check your junk mail folder and try to find the notifications there?

    If you are using an email client program such as MS Outlook, Eudora, etc.  Please try to login to your email account via web mail (browser) and check your junk mail folder there.

    Please let us know of the updates.


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    Answered by StudioBe on August 17, 2012 at 11:53 AM

    Just did another test with a form that has been working for months and nothing! I checked my webmail and the junk folders from both email accounts and nothing. The forms are not sending. Please help!!!

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    Answered by StudioBe on August 17, 2012 at 12:06 PM

    Ok so only one of my current forms are working! I have a form to help clients schedule appointments and that is working righ. None of the others are!

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    Answered by StudioBe on August 17, 2012 at 12:12 PM

    The common denominator here is that any form I have with email conditions is broken. What the heck! I need these things to work or its not worth paying for the service!

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    Answered by jeanettebmz on August 17, 2012 at 01:13 PM


    I can relate to the frustration you are experiencing, let me further investigate  and I'll get back you ASAP

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    Answered by StudioBe on August 17, 2012 at 01:19 PM

    Thank you!!! It seems to be an issue with adding email conditions to existing forms.