Autoresponder not working in my form

  • buckhornchoir
    Asked on August 2, 2017 at 4:12 PM

    Good afternoon,

    Autoresponder is not working at all for me.  I have tried with multiple forms and multiple settings.  Not sure what more I can try.  Would appreciate some help.


    Thanks,
    Meg Jones

    Page URL: https://form.jotform.us/72115854307151
  • Welvin Support Team Lead
    Replied on August 2, 2017 at 5:55 PM

    I have tested the form, and I received your auto responder email.

    Autoresponder not working in my form Image 1 Screenshot 20

    Are you using Gmail to test the form? If so, try checking your spam folder and make sure to mark Jotform emails as not spam. 

    You may also consider creating a filter to prevent Jotform emails from reaching your spam folder: https://www.jotform.com/help/404-How-to-prevent-emails-landing-in-spam-folder-in-your-Gmail-account.