What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I would like to change my user name, Is there any way I can do that ?

    Asked by rusty1002 on August 17, 2012 at 02:54 PM

    I would like to change my user name, Is there any way I can do that ? or can you all do it on you alls end.  because I did not know that my user name would be listed when I created an use custom URLs. http://www.jotform.us/rusty1002/fineshiness Knowing this I would like to change my user name if possible to my business name { FineShines } So my URLs would look like this http://www.jotform.us/fineshines/  can this be done on my end or your end. Or do I need to start a new account to do this ? You all have been gr8 thank you

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    Answered by gori-mathew on August 17, 2012 at 03:21 PM

    Hi, Can we go a head to change your account from rusty1002 to FineShines

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    Answered by rusty1002 on August 17, 2012 at 03:34 PM

    Yes sir, That would be not only great but a blessing as well! I had started a new account and was getting ready to start from scratch on it.DoIneedto clos that account now. Thank you so much.

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    Answered by rusty1002 on August 17, 2012 at 03:35 PM

    Yes sir, That would be not only be great but a blessing as well! I had started a new account and was getting ready to start from scratch on it.Do I need to close that account now. Thank you so much.

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    Answered by gori-mathew on August 17, 2012 at 03:45 PM

    I have changed your username to: fineshiness  as requested.

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    Answered by rusty1002 on August 17, 2012 at 04:01 PM

    I'm sorry about the user name it was surpose to be just ( fineshines ) I but the extra (S) on the end so any other viewer of this post wold not get to my form. My user name was ment to be just ( fineshines ).

    If you clould change it to ( fineshines ) with out the extra (s) that would be great.

    Once again I'm sorry for my miscomunication with the use name.

    Thank you greatly for all of your surport

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    Answered by gori-mathew on August 17, 2012 at 04:14 PM

    Your account username is: fineshines

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    Answered by rusty1002 on August 17, 2012 at 04:18 PM

    Yes sir,

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    Answered by jeanettebmz on August 17, 2012 at 04:26 PM

    What Gori-Mathew wanted to say is that your username was changed to fineshines already. If you don't see the changes yet, please logout, clear your browser cache and loggin again

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    Answered by rusty1002 on August 17, 2012 at 04:40 PM

    I have cleared my browser and logged out But to log in I still have to enter user name ( fineshiness ) & not just ( fineshines ) with the one s.

    thank you.

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    Answered by jeanettebmz on August 17, 2012 at 04:49 PM

    Hi again

    This is how your account looks in our admin panel

     

    Please check this guide in order to clear your browser cache   appropriately