What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Sales Tax on a Subscription?

    Asked by nocproducts on August 17, 2012 at 06:37 PM

    I received a message that my I had currently reached the limits of my free account. I was given a link to upgrade. It took me to a form that lead me to a page on this site https://www.plimus.com run by Interology.  They charged me sales tax - and then later declined my order?!  That happened twice.

    Then, I ordered the premuium upgrade directly on the JotForm site itself when in my account -- not using the link supplied in the body of the email notice I had received and the payment was accepted immediately and no sales tax was charged.

    How come one charges sales tax and the other not?  It is a subscription, not a product, why is the sales tax being charged in any case?


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    JotForm Founder

    Answered by aytekin on August 18, 2012 at 02:59 AM

    We have recently made changes on our subscription payment system. We are now using a different payment gateway. That's the reason for the different experience. 

    Our previous payment gateway was located in California, that's why they had to charge sales tax on your particular payment. 

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    Answered by nocproducts on August 18, 2012 at 10:12 AM
    But, it is a subscription - not a product. No sales tax is required on memberships or subscriptions?
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    JotForm Founder

    Answered by aytekin on August 18, 2012 at 04:24 PM

    Unfortunately, our previous payment gateway (Plimus) required it even for subscriptions when the payer is from California. There was no way around it. But, we switched to a new payment gateway. So, it is now fixed.