Submit buttons not working on any of my forms

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    bentbarpl
    Asked on August 03, 2017 at 01:20 PM

    I have 3 forms running and when the Submit button is selected it says Please Wait and just stays there. The user never gets to the checkout page. I verified this with 2 out of the 3 of my forms. All have the same result. I've got customer trying to sign up but can't currently.

     

    Thank you,

    Jan

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    ebbrown
    Answered on August 03, 2017 at 01:26 PM

    I have this same issue, all of my forms, it's not just me, customers are complaining!

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    bentbarpl
    Answered on August 03, 2017 at 02:42 PM

    It would seem that my PayPal username wasn't stored in My Products. I removed them and re-added the payment method didn't have my PayPal username in it. Once I did that I tested the form and all is well. Just an FYI for anyone that might run into this problem.

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    Chriistian
    Answered on August 03, 2017 at 03:54 PM

    Hi ebbrown,

    It seems that you have already opened a thread regarding this issue. My colleague has already responded to your thread. You can check the thread here: https://www.jotform.com/answers/1215151 

     

    Hi bentbarpl,  

    We encountered a temporary issue regarding payment forms. This should be fixed by now. I did a test submission on your form embedded to this site (http://bentbarpl.com/salute/) and when I click on the Submit button I was now redirected to Paypal page.

    Do let us know if the issue still persists on your end so we can further investigate. Sorry for the inconvenience.