Sub user shared form submissions are displayed as blank

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    Declynam
    Asked on August 04, 2017 at 07:48 AM

    I created a sub user but when they login submissions are blank. They can see the 6 submissions on the form (https://form.jotformeu.com/71593317470357) but the entries are blank. Do submissions only start to appear for a sub user after they have created an account? i.e. they can't see any entries before they were user?

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    Chriistian
    Answered on August 04, 2017 at 11:18 AM

    I checked the account of the sub-user you have created and I was able to replicate the issue you are reporting. When viewing the submission page, the displayed submission data are blank.

    Can you please try to enable the Europe Datacenter setting on your account and see if this will fix the issue? It seems that your data is not stored in our Europe Datacenter while the sub-user is accessing the submission in Europe Datacenter. For more information about this setting, you can check this article: EU Safe Forms. You can enable the setting in My Account > Data page.

    Do let us know if the issue persists so we can further check.

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    Declynam
    Answered on August 04, 2017 at 11:22 AM

    Thanks again Chriistian,

    Is this safe to do, we have a lot of data and I'm afraid we could run into problems if we do this? Does it take long for all the data to be copied over?

    cheers

     

    dec

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    AIDAN
    Answered on August 04, 2017 at 12:44 PM

    Yes, this is pretty safe to do and it doesn't take long at all.

    Furthermore, we are here to assist you if you run into any issues so please don't worry.