- middletonpdAsked on January 21, 2011 at 09:17 PM
I just created my second form and I'm not getting the email notification when a form is submitted. I tried the test email and checked my spam folder, both with no luck. My first form has been working fine.
- jabugaAnswered on January 22, 2011 at 09:05 AM
I am new here and was having similar trouble, but on checking my account details found I had made a mistake in them by missing a letter/number of my email address.
May I suggest you do the same?
- JotForm SupportabajanAnswered on January 23, 2011 at 10:55 AM
Err... excuse me for getting off topic but jabuga, it's not such a good idea to expose your email address on the Internet like you have done here. Actually, one of the purposes of putting a contact form on a site is to hide one's email address.
- jabugaAnswered on January 23, 2011 at 11:44 AM
I have removed it.
- JotForm FounderaytekinAnswered on January 24, 2011 at 10:24 AM
I checked the emails from our email server logs. They are being sent properly. Here is the log:
Jan 24 11:15:25 monk sm-mta: p0OGFMmg007426: to=<kcleasby***ci.middleton.wi.us>, ctladdr=<email@example.com> (1002/1003), delay=00:00:03, xdelay=00:00:03, mailer=esmtp, pri=124524, relay=ci.middleton.wi.us.s7a1.psmtp.com. [22.214.171.124], dsn=2.0.0, stat=Sent (Thanks)Can you forward this log entry to your email service provider and ask them to investigate what happens to this email?