THANK YOU PAGE NOT UPDATING

  • jmaples
    Asked on August 7, 2017 at 2:15 PM

    This is for my form at:   http://www.jotformpro.com/jmaples/EmployeeIncidentReport 

    The Thank You page is at:  https://submit.jotformpro.com/submit/51437548089970/

    For whatever reason, I cannot get the Thank you page to update.

     

  • Chriistian Jotform Support
    Replied on August 7, 2017 at 3:04 PM

    I made a test submission to your form and the Thank You Page seems to reflects what's on your Thank You Page settings.

    THANK YOU PAGE NOT UPDATING Image 1 Screenshot 30

     

    THANK YOU PAGE NOT UPDATING Image 2 Screenshot 41

     

    Is this not your new Thank You Page?

  • jmaples
    Replied on August 7, 2017 at 3:09 PM

    No it doesn't. Look closer at what you sent me. What is on my settings page is 5 bullet points.

    The thank you page showing up is an old page I had. I changed it, but it's not updating.

  • Chriistian Jotform Support
    Replied on August 7, 2017 at 3:43 PM

    It seems to be because you have this condition which changes your Thank You message when Policy Number is filled out.

    THANK YOU PAGE NOT UPDATING Image 1 Screenshot 30

     

    It also happened that the field Policy Number has a default value which means the condition above is always true, making the Thank You message set in the condition to be displayed upon submission.

    THANK YOU PAGE NOT UPDATING Image 2 Screenshot 41

  • jmaples
    Replied on August 7, 2017 at 3:50 PM

    THANK YOU! I've removed that condition.