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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Help with google docs integration

    Asked by abought1 on August 19, 2012 at 11:11 AM

    When I use the google integration, it only transfer existing entries onto the google spreadsheet.  New entries after the integrationis set up don't automatically appear on the google spreadsheet.  Please help

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    Answered by jeanettebmz on August 19, 2012 at 04:41 PM

    I just made a test and I was not able to reproduce the error.

    The only advice and can think of, is to remove the current integration and open the My Forms page using Google Chrome to re-integrate.

    We are advicing this due to several reports regarding to updates made in the My Forms page while using IE. We are currently making some improvements to the platforms so it is better to use such browser.

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    Answered by abought1 on August 22, 2012 at 11:36 PM

    I've been using Chrome and Safari and I can't get either of those to work properly.  It will create a spreadsheet when I setup the integration with all the records.  However, once integrated, new submissions are not populated in the google spreadsheet.  Please help me figure this out.

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    JotForm Founder

    Answered by aytekin on August 23, 2012 at 05:01 AM

    We have assigned one of our developers to look into this. Thanks!