What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    It says I have used upload space, but I have no form submissions yet.

    Asked by anna65_p on August 19, 2012 at 12:00 PM

    Please check my account and tell me what is happening.

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    JotForm Support

    Answered by liyam on August 19, 2012 at 12:36 PM

    Hello anna65_p,

    Upon checking, you have received incomplete payments on the following forms:


    Incomplete Payments means that there was an attempt to make a submission but failed to continue to make payment.

    You can check the details of your incomplete payment submissions by visiting the submissions page of every form and clicking the incomplete payments icon on the top left part of the page.  You can read more on this user guide regarding incomplete payments/pending submissions.

    Please take note that when you decide to complete the payment, it is considered as a payment submission, thus it will be counted to your submissions quota as 1 payment submission.  But when you try to delete the submission, it will no longer be retrievable.