What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Payment Submissions

    Asked by Nicevilleindoor on January 22, 2011 at 02:06 PM

    Three of four payments did not go through and were let in "pending" status for days (during the week).  What error do I need to look for?  Paypal did not show these three as pending. 


    Thank you



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    JotForm Founder

    Answered by aytekin on January 24, 2011 at 09:10 AM

    Pending Submission means the user submitted the form, but did not complete the payment. There can be many reasons for this. The user may not have a PayPal account, or may not have enough funds. Many people also submit forms to see what happens. :)