- mosby_mAsked on August 08, 2017 at 10:28 AM
I informed a rep last month that I did not want to continue with this subscription and now I need to be refunded the $19 I was charged to renew this subscription. I was very clear about the ongoing issues that were not resolved and that we wouldn't be using the form or this form service any further. We have since subscribed to a different form service that fits our needs better.
- JotForm SupportdavidAnswered on August 08, 2017 at 11:54 AM
Subscriptions can be cancelled at any time from the account billing page. Here is how to do so for future reference:
I have cancelled your subscription and refunded your last payment. You should see the refund of $19.00 posted to your card in the next 5-7 business days.