I informed a rep last month that I did not want to continue with this subscription and now I need to be refunded the $19 I was charged to renew this..

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    mosby_m
    Asked on August 08, 2017 at 10:28 AM

    I informed a rep last month that I did not want to continue with this subscription and now I need to be refunded the $19 I was charged to renew this subscription. I was very clear about the ongoing issues that were not resolved and that we wouldn't be using the form or this form service any further. We have since subscribed to a different form service that fits our needs better.

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    david
    Answered on August 08, 2017 at 11:54 AM

    Subscriptions can be cancelled at any time from the account billing page.  Here is how to do so for future reference:

    https://www.jotform.com/help/341-How-to-Downgrade-Subscription-Back-to-Free-Account

    I have cancelled your subscription and refunded your last payment.  You should see the refund of $19.00 posted to your card in the next 5-7 business days.