Why is my account showing as suspended when I try to login?

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    Asked on August 08, 2017 at 01:42 PM

    I created this account because our login was suspended for our other account. Login name was "katoosue" and we tried to reset the password. When we reset the password, we came back to jotform only to be informed that it was suspended.

    We need to get back into that account. Please advise.



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    Answered on August 08, 2017 at 01:52 PM

    I can see your account was reported by our phishing detection system as suspicious of phishing activities, your form "Clone of Registration Form CDI"  is the one that triggered the the suspension. 

    Jotform implements scripts that allow us to detect real scammers, our terms are clear regarding to such type of forms. Please read the following excerpts from our Terms regarding to Termination of the service and Scams.

    Termination. You agree that Company may terminate your JotForm Service membership or suspend your access to all or part of the JotForm Service, without notice, if Company determines, in its sole and absolute discretion, that you have violated these Terms. 

    Scams. You agree that you will not use JotForm or any form(s) you create using JotForm for scamming purposes to attract, lure, or illegally obtain payment of any sort from others by unjustifiable means such as posting a jotform as a money-making program on a classified ads site as an example of that. Any account reported or found doing so will be immediately suspended.   

    We understand this might not be the case with your for,  yet we had to act according to the general rule to be in compliance with our Terms: Free accounts with non-corporate emails showing suspicious forms must be suspended immediately. 

    I can see you the form has been already deleted, so I have reactivated your account.

    Also, you must provide us the following information:

    1. Your website.

    2. Your corporate address

    Please send an email to support@jotform.com  using your corporate address, include in the subject ATT: (Kevin_G) and this support forum thread (1218840)  and briefly explain the purpose of the form.

    You can continue building similar forms in the future, but my recommendation is that you update the email address in your JotForm profile with the corporate one.

    Let us know if you have any question.