New form layout: Blank thank you page is being displayed.

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    4jerrycunningham
    Asked on August 08, 2017 at 09:52 PM

    I tried to make a condition that takes the visitor to a Thank You page but it doesn't seem to be working for some reason.  The page simply goes blank.  Screen grab attached.  Can you help?

    https://form.jotform.us/72197198584169

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    ashwin_d
    Answered on August 09, 2017 at 01:21 AM

    Hello,

    I'm sorry for the trouble caused to you. 

    I did test your form and I am able to replicate the issue you are having. When the form is submitted, ti shows blank thank you message. I am not sure why it is causing this issue. 

    I am reporting it to our backend team. We will get back to you as soon as we have any update from them. For now, I would suggest you to please disable the thank you condition you have added in form. 

    Thank you!

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    Rose
    Answered on August 21, 2017 at 07:08 AM

    We are sorry for this confusion.

    In fact your condition works fine as we tested on our side. The reason why you are thinking that the thank you page shows empty is due the fact that your form background color is set to white. 

    This is the screenshot of your Thank you page condition while your form background color is white:

    This is the screenshot of your Thank you page condition while your form background color is different than white ( red in this case)

    In other words, white background color makes your thank you page unreadable. So, if you change the background color to another color than white,the problem should be fixed.