Problem with notification emails content

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    Asked on August 09, 2017 at 11:50 AM

    Hi - My form looks correct but my notification emails, as well as my client confirmation emails do not include the quantities I ordered when I submitted the form. Also one of my items is not listed in either notification form.


    Please assist?

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    Answered on August 09, 2017 at 01:04 PM

    It looks like that the email templates have been already fixed on your form.

    However, if the issue still persists, please let us know.

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    Answered on August 09, 2017 at 01:09 PM

    Yes - I fixed that issue by just creating a brand new notification form - 2 of them actually. However I still have one problem - Both my notifications say "Deliver to:" correctly - but where it should say "Bill to:" - it is blank. Any solution for that?

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    Answered on August 09, 2017 at 01:51 PM

    You may try re-naming the second address field.

    It will be automatically updated in your email templates too.

    It is also possible to automatically populate the 'Bill to address:' when the 'Bill to: Same as delivery contact' option is checked.