Conditional Logic: Why show/hide conditions are not properly behaving on my form?

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    DLAForms
    Asked on August 09, 2017 at 06:39 PM

    My form is at https://form.jotform.us/DLAForms/conference-information--registratio

    I have created conditions that say when a person selects "Check" as a payment option to Show

    My Products 2.

    I also created a condition that says if My Products 2 and is Filled "Show" Check Payments. This condition is not showing up when I test the form can you help?

     

     

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    Kevin_G
    Answered on August 09, 2017 at 07:02 PM

    I have checked your form and found that your conditions are currently working fine: 

    However, I can see there are two conditions currently affecting the same field "Check Payments Check payments should be made payable to and mailed to:...": 

    I would recommend you to remove the text field from the "Check" option and leave it only when "My Products 2" is filled. 

    Please give it a try and let us know how it goes. 

  • Profile Image
    DLAForms
    Answered on August 09, 2017 at 07:43 PM
    They need the check option to know what they are paying for and how much to pay. Then once they select the registration fee option I want the condition to show My Products>Filled>Check Payments Mail
    ...
  • Profile Image
    Kevin_G
    Answered on August 09, 2017 at 07:57 PM

    Thanks for the additional details. 

    So the text will be displayed as soon as the payment option is check, no matter if the my products 2 has been filled or not. This may be generating the conflict you are experiencing, currently the text is showing up once you elect the "My Products 2" field, but if you remove the selection the text remains displayed as the check option is checked.

    However, I have checked your form and noticed you have updated your conditions, the "Check Payments" text is showing up only when "My Products 2" is filled. I think you may keep the condition to show the "Conference Registration Options and Fees" while the payment option is check, this should not generate any conflict. 

    I hope this helps.