New Form Layout: Swipe functionality is triggered when filling up Signature field on mobile device

  • Profile Image
    engrogg
    Asked on August 10, 2017 at 10:01 AM

    Hi,

    I'm looking into using a signature feature in jotform. Ours will mainly use their mobile phones filling out the forms. When drawing a signature using one of the signature compontents usually right now seems to triggers the swipe motion that will make the next/previous question shown even when the user has not yet completed his signature.

    Is there a way to prevent this? If not it makes it very difficult to use the signature feature while on a mobile phone.

  • Profile Image
    david
    Answered on August 10, 2017 at 11:32 AM

    If you set the field to required, it will not allow for bypassing the field:

    This will prevent a perceived swipe action from progressing the form.

  • Profile Image
    engrogg
    Answered on August 15, 2017 at 10:05 AM

    Hi,

    Setting the field to required only seems to force me to fill out the signature field before submitting it. It still doesn't solve my issue since the swiping still changes to the next/previous question.

    Do you have an alterantive solution for this problem?

    Regards,

    Erik

  • Profile Image
    Chriistian
    Answered on August 15, 2017 at 11:15 AM

    I checked your form (http://www.jotformeu.com/form/72213128399357) and still, I was able to replicate the issue you are reporting even if the field is required. When I fill up the signature field with a horizontal line on my mobile, the form automatically swipes to the next page or previous page. I will escalate the issue to our development team for further investigation. Will inform you on this thread any updates to the issue.

  • Profile Image
    engrogg
    Answered on August 16, 2017 at 04:08 AM

    Thanks Chriistian for taking a look at this. 

    Regards,

    Erik

  • Profile Image
    kutlu
    Answered on August 18, 2017 at 06:46 AM

    Hello engrogg,

    The problem is fixed now. Cards wont be swiped by dragging the input fields anymore.

    I have checked your form by a mobile phone and signature field seems to be working.

    Thanks for letting us know

    Regards,

    Kutlu