Why submit button not working on mobile phone?

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    americacano
    Asked on August 11, 2017 at 11:09 AM

    hello in my form San isidro/pablo Utiles the SEND button do not work in mobile ,neither i receive the submissions.

    can you help me

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    John_Benson
    Answered on August 11, 2017 at 11:41 AM

    I tested the form using a mobile device (iPhone 6s) and it is working properly on my end. Here's a screenshot of the Thank You page:

    May I know what mobile device you're using? Could you please try using a different internet browser and see if that works? 

    If the form is embedded in a web page, please provide the website  URL so we can investigate it further.

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    americacano
    Answered on August 11, 2017 at 11:49 AM

    thank you, The send button do not work in Android 5.0.1 (Huawei p8, Lenovo, and also iphone )

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    John_Benson
    Answered on August 11, 2017 at 11:53 AM

    It is working on my iPhone 6s. Is the form embedded on a web page? If yes, please provide the URL so we can investigate it. 

    Thank you.

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    americacano
    Answered on August 11, 2017 at 12:18 PM

    Thank you, no i dont use the form on a website. just the simple link of the form.

    I need that the form work in mobile. I have tried in 5 devises and any works the send button, also in another mobile browser, im using crhome and safaro. i just create a new form testing named "utilesmisionsanisidro" and problem continues also trying another widget.. Please

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    Nik_C
    Answered on August 11, 2017 at 12:46 PM

    I tested your "utilesmisionsanisidro" form and I was able to replicate this issue on my iPhone 7, I wasn't able to click Submit button, actually after clicking nothing happens.

    But please allow me some time to check this a bit more and I will get back to you once I have more information.

    Thank you!

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    americacano
    Answered on August 11, 2017 at 12:58 PM

    ok please, waiting your good news

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    Nik_C
    Answered on August 12, 2017 at 02:42 AM

    I'm sorry, please disregard my reply, it was meant for some other issue.

    I tested your problem further on my phone and I'm still able to replicate it, but when I cloned the form I'm no longer able to.

    So, could you please test my cloned version and let us know if it worked for you as well: https://form.jotformeu.com/72230983354356

    We'll wait for your response.

    Thank you!

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    americacano
    Answered on August 12, 2017 at 09:06 AM

    Hello. I Solve the problem. I inserted the form in WordPress and it Works. Thank You.