Unable to use Paypal payment tool. It does not redirect to PayPal checkout page but shows error message.

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    Asked on August 14, 2017 at 09:48 AM

    I keep getting this error when I try to use my form and order one myself before posting it for others. Can you help figure this out with me?


    Thank you

    Chrstine Kemp


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    Answered on August 14, 2017 at 12:14 PM

    Hello Chrstine,

    I did try to test your form and I am able to replicate the issue you are having. Instead of redirecting to PayPal checkout page, it shows error message. Please check the screenshot below:


    Are you sure that you are using correct PayPal account username in payment tool of your form? I believe it should be an email address. Please check the screenshot below:


    Please verify your PayPal account in payment tool and also ensure that your Paypal account is not limited. 

    We will wait for your response.

    Thank you!