I can't login to my account.

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    Tina Corrigan 
    Asked on August 14, 2017 at 09:56 AM

    I selected a reset password option but it won't let me log into the account and the email did not arrive to reset. When I click the login button, it changes color but doesn't do anything.

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    Kevin_G
    Answered on August 14, 2017 at 11:50 AM

    I did not find an account related to your email address and did not find any form embedded on the page you provided. 

    I have checked your IP address and found multiple accounts, may we get your account username or at least a form from your account? 

    That will help us to find your account and know why you're unable to log in. 

    We will wait for your response. 

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    KnoxCommHosp
    Answered on August 14, 2017 at 01:44 PM
    Page the form links to: https://www.kch.org/resources/job-shadowing-0
    Form on the page: http://www.jotform.us/form/50426011527141
    Username: tina.corrigan@kch.org
    [cid:image002.jpg@01D31502.EB5C02B0]Tina Corrigan
    Knox Community Hospital
    1641 Venture Drive, Mount Vernon, OH
    Marketing | Community Relations
    Graphic Designer | Webmaster
    Tina.Corrigan@KCH.org | p 740.393.9030
    We’ve Moved!
    Click the map below for directions from your location.
    [cid:image003.jpg@01D31502.EB5C02B0]
    ...
  • Profile Image
    Kevin_G
    Answered on August 14, 2017 at 01:53 PM

    Thank you for the information. 

    I was still unable to find an account related to the email address tina.corrigan@kch.org, but the form you provided belongs to the account "KnoxCommHosp" which is the one you're currently logged in (as your comment was posted form that account). 

    Were you able to log in? 

    Is that the username for your account? 

    Please let us know. 

     

  • Profile Image
    KnoxCommHosp
    Answered on August 14, 2017 at 02:43 PM
    No, I have always logged in with my email. KnoxCommHosp is our account.
    I don’t care if it needs changed, can we just get it set up so I can use it?
    [cid:image002.jpg@01D31505.9D7533C0]Tina Corrigan
    Knox Community Hospital
    1641 Venture Drive, Mount Vernon, OH
    Marketing | Community Relations
    Graphic Designer | Webmaster
    Tina.Corrigan@KCH.org | p 740.393.9030
    We’ve Moved!
    Click the map below for directions from your location.
    [cid:image003.jpg@01D31505.9D7533C0]

    ...
  • Profile Image
    Kevin_G
    Answered on August 14, 2017 at 03:02 PM

    In order to better assist you, I moved your last reply to a different thread, we will assist you as soon as possible here: https://www.jotform.com/answers/1223230