Receiving an error when signing the form with DocuSign widget?

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    YvetteZCoulter
    Asked on August 14, 2017 at 03:28 PM

    We have included a DocuSign widget to our form- I just received word that  people attempting to sign get an error message: "Something's Wrong" 

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    Nik_C
    Answered on August 14, 2017 at 03:43 PM

    I just tested your form and I was able to sign it:

    Could you please double check if the issue persists when you try?

    We'll wait for your response.

    Thank you!

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    YvetteZCoulter
    Answered on August 14, 2017 at 03:46 PM

    Thanks Nick,  

     

    I think I fixed it.  I was getting the error on Chrome but when I checked the widget it appeared to be authenticated, but when I switched to Safari it showed that it needed to be authenticated so I did that then it seemed to work on both browsers. 

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    Mike
    Answered on August 14, 2017 at 04:03 PM

    Thank you for your update. We are glad to hear that the issue is solved.