New form layout: One of the question is not being displayed.

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    Asked on August 14, 2017 at 10:37 PM

    How do I change the order in which fields display? The order I have in my design is not how they display when I preview the form, and one field doesn't show at all.

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    Answered on August 15, 2017 at 02:39 AM

    Hello Mike,

    I'm sorry for the trouble caused to you. 

    I did check your form with new layout and it seems to display all the questions in proper order as you have in form designer. If you need to change the order of the fields, you can drag and move it to desired location. Please check the screenshot below on how to change the order of questions:


    I was able to replicate the issue of one question "Will you Join Us?" not being displayed in form at all. I am reporting it to our backend team. We will get back to you as soon as we have any update from them.

    Thank you!

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    Answered on August 15, 2017 at 03:55 PM

    Yes, I know how to move the order - what seems to happen is that a new order doesn't show until after I log out and back in again... or after some time has elapsed. The missing field is a worry though - it is critical to our form that this is shown.

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    Answered on August 15, 2017 at 04:20 PM

    When some of your changes do not reflect on your form, you can try clearing your form cache

    Regarding the missing field, our developer is already checking on it. We will update you if there are any updates.

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    Answered on August 18, 2017 at 01:35 AM


    We are sorry for the trouble that caused to you. The problem should be fixed now.