[submit.jotform.us] Error on submission
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N2NSitesAsked on August 15, 2017 at 04:11 PMI have an existing form that has been active for about a year. Now, some clients are having issues submitting the form.
They have tried to use both IE and Chrome. I am including a picture of the errors
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MikeAnswered on August 15, 2017 at 05:11 PMThank you for contacting us and providing screenshots.
So far, we are not able to reproduce the error on our end. There might be some networking issue. Could you please ask users to check if they use any proxies? See the next guide.
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MikeAnswered on August 15, 2017 at 05:13 PM
Please also ask users to open the next link https://submit.jotform.us, then let us know if they receive the same error or not.
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SasanalyticsuAnswered on August 16, 2017 at 11:31 AMI am having the same issue. You can only open our forms now on Safari. IE, Chrome and Firefox will not allow us to open the form anymore. I have checked the Proxy Server settings on all and none are using any proxies. Very weird. Did jot form make any changes to the software recently that would result in these new issues? -
BJoannaAnswered on August 16, 2017 at 12:04 PM@Sasanalyticsu
I moved your question to a separate thread and we will provide you an answer there shortly.
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CharlieAnswered on September 01, 2017 at 03:04 AM@sangay
To better assist you, I have opened a separate thread for your concern, please refer to this link instead: https://www.jotform.com/answers/1237827. We will address it shortly.
Thank you.
