What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    One field from my form is not displaying in the pdf- can that be fixed?

    Asked by carlygold on August 21, 2012 at 09:38 PM

    The First Name field in my form is not displayed at all in the pdf version. The field name is missing as is the field input. I don't see any setting in the form editing that would make this occur.  In the properties, that field's ID is listed as #input_0. 

     

    Can you help?

    Page URL:
    https://secure.jotform.com/form/92202438021

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    Answered by ItalyTech on August 21, 2012 at 10:30 PM

    Hi and thanks for contacting us.

     

    I've created a PDF version of this form and I can see all fields.

     

    If you need I can send it to your email address.

     

    Thanks.

    Alessandro

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    JotForm Support

    Answered by idarktech on August 21, 2012 at 10:37 PM

    Like Allesandro, I can't seem to replicate the issue here.

    Please regenerate your PDF Form again here: http://www.jotform.com/pdf/92202438021 

    Let us know if the problem still persist on your end. Thanks!

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    Answered by carlygold on August 22, 2012 at 11:19 AM

    I'm sorry, I did not include enough detail. The problem occurs when I print a pdf of a form that has been completed and submitted by a customer.

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    Answered by carlygold on August 22, 2012 at 11:32 AM

    Here is an example.

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    JotForm Support

    Answered by idarktech on August 22, 2012 at 12:06 PM

    Hi Carly,

    Thanks for providing more details about this issue.

    I was able to reproduced the problem. I have now submitted a ticket regarding this to our development team. They'll reply to this thread as soon as this gets fixed.

    Apologies for the inconveniences caused.