I'm having trouble with setting up paypal, not sure what I'm doing wrong.

  • Msrucker
    Asked on August 16, 2017 at 11:24 PM

    I see it but there is no way for someone to enter payment. 

    Page URL: https://form.jotform.us/72277129784164
  • Ashwin JotForm Support
    Replied on August 16, 2017 at 11:38 PM

    Hello Msrucker,

    I'm sorry for the trouble caused to you. 

    What issue are you having when you submit the form? Do you get any error message. I did try to submit your form and I was redirected to PayPal page successfully. Please check the screenshot below:

    Im having trouble with setting up paypal, not sure what Im doing wrong Screenshot 20

     

    We will wait for your response.

    Thank you!

  • Msrucker
    Replied on August 16, 2017 at 11:43 PM
    Ok I wasn't sure if it's supposed to go to PayPal or people should enter
    their PayPal information on the form. Maybe I need more clarity on how it
    works. I read it several time but I'm still not getting it. Thanks for
    such a quick response.
    ...
  • Ashwin JotForm Support
    Replied on August 16, 2017 at 11:59 PM

    Hello Msrucker,

    When you add PayPal payment tool in form and form is submitted, users are redirected to Paypal checkout page where they can input Paypal credential or credit card number to settle the payment. 

    If you want your users to input the credit card details in form, I would suggest you to please add PayPal Pro payment too and the form visitor will never have to leave your website to complete the payment. Please check the screenshot below:

    Im having trouble with setting up paypal, not sure what Im doing wrong Screenshot 20

    Please note that you need to have a business account with PayPal. You may like to take a look at the following guide for difference between PayPal and PayPal Pro:  https://www.jotform.com/help/183-Difference-Between-PayPal-and-PayPal-Pro

    Hope this helps.

    Do get back to us if you have any questions.

    Thank you!

  • Msrucker
    Replied on August 17, 2017 at 12:43 AM
    Ok the problem is is that the form redirects people to my PayPal login. How
    do I fix that so they enter their information as they wouldn't be able to
    enter mine.
    ...
  • Ashwin JotForm Support
    Replied on August 17, 2017 at 1:24 AM

    Hello Msrucker,

    That is how it works. When the form is submitted, users are redirected to PayPal checkout page where user can pay through their PayPal account or through debit/credit card. Please check the screenshot below:

    Im having trouble with setting up paypal, not sure what Im doing wrong Screenshot 20

     

    It seems you are already logged in to your PayPal account when you submit your form. I would suggest you to please logout form your PayPal account and then test your form again.

    Hope this answers your query.

    Do get back to us if you have any questions.

    Thank you!