What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I downgrade from a premium account to a FREE basic account?

    Asked by notmc on August 22, 2012 at 11:00 AM

    When I click on downgrade on the pricing page (http://www.jotform.com/pricing), I am redirected to Plimus. I login and click on the change plan link but their is no option for a FREE basic account to downgrade. Please advise.

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    Answered by ItalyTech on August 22, 2012 at 11:05 AM

    Hi notmc and thanks for contacting us.


    I can see that you've already cancelled your subscription trough Plimus.

    Your premium plan expires on September, 08.


    Do you need an immediate downgrade to a free plan ?


    If yes let us know and we downgrade your account to free.


    Thanks for use JotForm.