How do I downgrade from a premium account to a FREE basic account?

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    notmc
    Asked on August 22, 2012 at 11:00 AM

    When I click on downgrade on the pricing page (http://www.jotform.com/pricing), I am redirected to Plimus. I login and click on the change plan link but their is no option for a FREE basic account to downgrade. Please advise.

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    ItalyTech
    Answered on August 22, 2012 at 11:05 AM

    Hi notmc and thanks for contacting us.

     

    I can see that you've already cancelled your subscription trough Plimus.

    Your premium plan expires on September, 08.

     

    Do you need an immediate downgrade to a free plan ?

     

    If yes let us know and we downgrade your account to free.

     

    Thanks for use JotForm.

    Alessandro