What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Forwarding emails not working

    Asked by monkeybusiness on August 22, 2012 at 11:07 AM

    We created a contact form and when someone fills out the form it does not send an email to me and I missed about 20 email inquiries which cost me business. I can have this happen in the future and need to know what can be done to make sure that this does not happen again. Please advise and send the email correspondence to:

     

    phil@idccreatives.com

    Page URL:
    http://monkeybusinessparty.com/controlleradmin/contact-us.html

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 22, 2012 at 11:36 AM

    The email k**101@yahoo.com was added to our server's bounce list, due to the following reason (given by Yahoo):

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email n= ot accepted for policy reasons. Please visit http://postmaster.yahoo.com/e= rrors/postmaster-27.html [120]'

    I am not exactly sure why this is happening, but I have configured your notification to its optimal settings and removed the address from our bounce list.

    You should be receiving alerts from here on out. If it occurs again, it is best to contact Yahoo for this problem, or better yet, use a different email (such as Gmail) for your form notifications.

    By the way, the 20 email inquiries you have missed can be found on your form's submissions page.

    Should you need further assistance, please do not hesitate to ask.