New Form Layout: Form is getting stuck when trying to submit a payment using Stripe.

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    winklegroup
    Asked on August 17, 2017 at 04:10 PM

    When trying to submit my for the form gets stuck on please wait and never goes any further then that.

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    david
    Answered on August 17, 2017 at 05:42 PM

    I checked the form you referenced and it is currently deleted.  If there is a different form you are having trouble with, let us know and we will be happy to have a look.

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    winklegroup
    Answered on August 17, 2017 at 06:43 PM
    https://form.jotform.us/72216010404135 this is the form

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    Kevin_G
    Answered on August 17, 2017 at 09:09 PM

    Apologies for the inconveniences this may have caused to you. 

    I have cloned your form and integrated with Stripe on my end, I can see the same issue happens and there is an error in the web console. 

    I will forward the issue to our developers so they can take a closer look on this, we will let you know as soon as we get any update about it. 

     

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    winklegroup
    Answered on August 17, 2017 at 09:43 PM
    How long do you think until this will be resolved?

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    BDAVID
    Answered on August 17, 2017 at 11:00 PM

    Unfortunately, there is no estimated time-frame for a resolution. You will be notified via this thread if there is any progress on this.

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    kutlu
    Answered on August 22, 2017 at 07:20 AM

    Hello,

    The problem is fixed now. Sorry for inconvenience and thanks for letting us know.

    Regards