- utciceAsked on August 17, 2017 at 10:36 PM
I'm Having this error pop up when I try to buy a product on my own website:"PCI :: Error during transactionThe merchant login ID or password is invalid or the account is inactive.
Please go back and fix this"I sold a lot of things in jotform.
This is the fist time that I allowed my customers to fill in the amount that they want to pay. I verified the API Login IDPlease let me know how to fix this problem.
- JotForm Supportashwin_dAnswered on August 18, 2017 at 12:04 AM
I'm sorry for the trouble caused to you.
Are you sure you are using correct Transaction Key in Authorize.net Integration? I would suggest you to please generate a new transaction key and use that in the integration to see if that solves your problem. The following guide should help you: https://support.authorize.net/authkb/index?page=content&id=A682
Hope this helps.
Do get back to us if the issue persists.