PCI :: Error during transaction The merchant login ID or password is invalid or the account is inactive. Please go back and fix this

  • utcice
    Asked on August 17, 2017 at 10:36 PM

    I'm Having this error pop up when I try to buy a product on my own website:

     

    "PCI :: Error during transaction
    The merchant login ID or password is invalid or the account is inactive. 

    Please go back and fix this"
     
     
    I sold a lot of things in jotform.  
    This is the fist time that I allowed my customers to fill in the amount that they want to pay.   I verified the API Login ID
    Please let me know how to fix this problem.
     
     
     
    Page URL: https://form.jotformpro.com/72077164284964
  • Ashwin JotForm Support
    Replied on August 18, 2017 at 12:04 AM

    Hello utcice,

    I'm sorry for the trouble caused to you. 

    Are you sure you are using correct Transaction Key in Authorize.net Integration? I would suggest you to please generate a new transaction key and use that in the integration to see if that solves your problem. The following guide should help you:  https://support.authorize.net/authkb/index?page=content&id=A682

    Hope this helps.

    Do get back to us if the issue persists.

    Thank you!