What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    HELP. I paid for Jot Forms but now it doesn't work and customers can't reach us.

    Asked by Steve Weissmann on August 22, 2012 at 12:37 PM

    I got an email last night saying our Jot Forms was set to expire since we reached our free limit. I paid last night. But today the forms stopped working. I need to get them fixed ASAP since customers can't reach us now.

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    Answered by gori-mathew on August 22, 2012 at 01:44 PM


    We really apologize for inconvenience caused. We have already now shifted from using plimus as payment gateway for new activations and that would be the reason why your account wasn't upgraded.

    I will process a refund for you from plimus for the payment made and will suggest you now make a new payment via other 3rd part payment gateway fastspring.


    Since the refund will take about 2 weeks to reach your account i will request you first make payment using your credit card to ensure your account is upgraded awaiting refund.

    For now i have cleared your accumulated form submissions to allow you access your account and submitted forms.