HELP. I paid for Jot Forms but now it doesn't work and customers can't reach us.

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    Steve Weissmann
    Asked on August 22, 2012 at 12:37 PM

    I got an email last night saying our Jot Forms was set to expire since we reached our free limit. I paid last night. But today the forms stopped working. I need to get them fixed ASAP since customers can't reach us now.

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    gori-mathew
    Answered on August 22, 2012 at 01:44 PM

    Hi,

    We really apologize for inconvenience caused. We have already now shifted from using plimus as payment gateway for new activations and that would be the reason why your account wasn't upgraded.

    I will process a refund for you from plimus for the payment made and will suggest you now make a new payment via other 3rd part payment gateway fastspring.

    http://sites.fastspring.com/interlogy/product/jotformpremium?

    Since the refund will take about 2 weeks to reach your account i will request you first make payment using your credit card to ensure your account is upgraded awaiting refund.

    For now i have cleared your accumulated form submissions to allow you access your account and submitted forms.