Our upgrade to premium is not working

  • Profile Image
    27eregion
    Asked on August 22, 2012 at 02:09 PM

    Hello, 

     

    We have upgraded to Premium this afternoon (see screenshot), but our account seems to be blocked on the "free" version...  

    Is it normal ? 

    Thanks in advance for your quick answer,

    Best, 


    Flore

  • Profile Image
    gori-mathew
    Answered on August 22, 2012 at 03:12 PM

    Hi,

    Sorry about that. I have manually upgraded your account now.  If you still do not see the updated details, please try to log out and log back in to refresh your browser's cache.

    If you have other questions or concerns, please do let us know.  We'll be more than happy to assist.