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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Our upgrade to premium is not working

    Asked by 27eregion on August 22, 2012 at 02:09 PM



    We have upgraded to Premium this afternoon (see screenshot), but our account seems to be blocked on the "free" version...  

    Is it normal ? 

    Thanks in advance for your quick answer,



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    Answered by gori-mathew on August 22, 2012 at 03:12 PM


    Sorry about that. I have manually upgraded your account now.  If you still do not see the updated details, please try to log out and log back in to refresh your browser's cache.

    If you have other questions or concerns, please do let us know.  We'll be more than happy to assist.