What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    How do I change my form of payment in my account settings?

    Asked by lrodrig27 on August 22, 2012 at 03:06 PM

    I just see an option to cance, upgrade or downgrade but don't see a way to change the type of payment I use. I currently use PayPal but my account is frozen. Can I chage to another form of payment?

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    Answered by gori-mathew on August 22, 2012 at 03:27 PM


    Since you were paying using Paypal you need to cancel your payment and then re-upgrade using a different payment method. Here is a guide on how to cancel your subscription.

    1. Log in to your PayPal account

    2. Find the latest payment you have made to JotForm

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed guide on how to cancel a Paypal subscription.

    To re-upgrade back to premium using fastspring method, use the link below;


    Lets know if you need further assistance.