What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Pay Pal. Receiving File uploads??

    Asked by Nathan Murdock on August 22, 2012 at 06:23 PM


    I like your forms.  I signed up for a free account to find out how it would work.  I put in a paypal option but still not sure how it operates?

    I filled out the form and was directed to the paypal screen for payment.  i didn't complete the payment, but still received a "Thank you" email with the info in the form?  My question is "When do i get the pictures I attached in the email?"




  • Profile Image
    JotForm Support

    Answered by Mike_T on August 22, 2012 at 07:58 PM

    Thank you for contacting us.

    I was not able to find your pictures on a form Submissions page.

    If you would like to receive PayPal payments via your form, you will have to add your PayPal Email via Payment Wizard. Please take a look at this article.

    Then, when someone submit your form and pay via PayPal you will get email notification with links to uploaded fiels (if any). You can also check your submissions from Submissions page anytime you want.

    Not paid submissions are being moved to Pending Submissions.

    If you do not need payment option on your form, just remove PayPal field from the form.

    Please feel free to contact us if you need any further assistance.