Not getting emails after my someone submits my form

no llega a mi correo , un correo que ustedes deben enviar

The email address you provided is not on the bounce list. Also, I was not able to locate any account associated with the email address you provided.

Please share the correct username or the account's email address. You may also share the link to the webpage where the form is embedded so that we can further investigate.

We'll wait for your reply. Thank you.